Warranty and Support Guide
720 Olive Dr Ste E
Davis CA, 95616
(530) 220-7668
Thank you for choosing FloraPulse! We're committed to providing reliable irrigation monitoring solutions and excellent customer support. This guide outlines our warranty coverage and support services to help you get the most from your FloraPulse system.
Important Warranty Requirement All FloraPulse products must be installed within 1 year of purchase date for warranty coverage to apply. Products stored unused for longer than 1 year are not covered under warranty.
Product Warranty Coverage
Subscription Service
- Complete system replacement coverage during active subscription period
- Free probe replacements at the start of each growing season
- Technical support and data interpretation assistance
- Cellular data and visualization service included
Individual Products
- Microtensiometer probes: One full growing season from installation (warranty only valid if installed within 1 year of purchase)
- Dataloggers: 3 years from purchase date
- SDI-12 converter boxes: 3 years from purchase date
- Installation tools and accessories: 1 year from purchase date
Installation Requirements
- Minimum branch/trunk diameter of 17 mm (0.65 in) required for the standard 7 mm probe.
- Install in healthy, active wood away from knots or damage
- Use only in validated crops (see our crop validation database)
- Follow installation instructions carefully - we're here to help!
Equipment Care
- Solar panel must receive adequate sunlight for battery charging. Partial shade is ok.
- Protect cables from machinery and wildlife
- Use only FloraPulse-provided installation materials and tools
- Ensure adequate cellular signal at installation site
- Avoid freezing temperatures (below 0°C/32°F)
Storage Requirements
- Store unused probes in supplied water-filled capsules. Don’t let them dry out! If a capsule needs topping up, use DI (deionized) water — never tap water, which can foul the sensor. If a probe arrives with its capsule completely empty and dry of all moisture and the probe does not respond, that is a packing/shipping defect — contact us and we will replace it under warranty. A probe that is allowed to dry out after the capsule has been opened is not covered.
- Keep all equipment away from freezing temperatures
- Install within 1 year of purchase date
What's Not Covered
- Damage from freezing temperatures
- Mechanical damage from tree shaking or machinery
- Damage from improper installation due to negligence.
- Normal battery degradation
- Cellular connectivity issues outside USA (we will try to fix issues, but cannot guarantee adequate cellular connectivity).
- Products stored unused for over 1 year.
- Probe removal, refilling, and reuse – we are happy to help you test and recover a used probe, but reused probes are not covered under warranty.
- Use in non-validated crops – you are welcome to try, but we can’t guarantee results.
Getting Support
- Email admin@florapulse.com for assistance
- Response within 2-5 business days.
- Include photos when reporting installation or equipment issues
- Keep your order information handy (order number, product serial numbers)
- We're happy to provide installation guidance and basic troubleshooting
Our Commitment to You
We stand behind our products and want you to succeed with FloraPulse technology. If you experience any issues:
- We'll work with you to quickly diagnose the problem
- Ship replacement parts when needed
- Provide clear documentation and support
- Welcome your feedback to improve our products
Support Includes
- Installation guidance
- Basic troubleshooting
- Warranty service
- Data interpretation assistance
- Replacement parts when covered by warranty
Contact us right away if you have any questions or concerns. We're here to help you get the most from your FloraPulse system.
Note: This warranty gives you specific legal rights, and you may also have other rights which vary by location. Some limitations and exclusions may apply. See our full warranty terms for complete details.